Welcome to Clinton Road Surgery
Flu Vaccinations 2020
Thank you for ringing to book your flu jab at a drive through centre. This call centre is for patients who do not have access to the internet to be able to book in and will be open for those patients Monday to Friday 8am to 1pm. We kindly ask that if you, a family member, or friend has access to the internet that you book in by using the link that was on the letter from your GP. The call centre is run by volunteers on a limited basis. We need your help to ensure your friends and neighbours who cannot get online can book in by keeping the phone lines clear. If you have an email address you can book online. If you have any problems booking online there is a request on the site to report problems which are taken are of within a couple of days. Thank you for your patience and understanding.
STITHIANS DRIVE THROUGH FLU CLINICS 2020:
This year we are having to work differently to be able to vaccinate our vulnerable patients against the Flu virus.
We will not be able to hold Flu clinics in the same way as previous years.
We have to follow social distancing guidelines to keep our patients and staff healthy.
We are holding Drive-Through Clinics at Stithians showground. Starting Thursday 1st October 2020, Saturday 3rd October 2020 and Saturday 10th October 2020.
We are working with other practices to be able to deliver the best service that we can.
If you or anyone in your family and/or Friends bubble are registered at Clinton Road Surgery, Manor Surgery or Veor Surgery and are able to travel in the same car to the showground, we would encourage you to do so. We will vaccinate you in the car.
Please DO NOT call the surgery to book these appointments as we are unable to deal with the volume of calls that this would create. There is a dedicated phone number and website to book these appointments and we do not have access to do this in the practices.
You will receive a letter from the practice if you are entitled to the vaccine this year. The letter will have an address to the vaccination booking portal. This has a unique identifier on it and cam only be used for the person that the letter is addressed to.
We are very grateful to you all for your continued cooperation in this unprecedented time.
COVID - 19
In response to the Covid-19 outbreak, Manor Surgery and Clinton Road Surgery are continuing to work together; this has enabled us to provide the safest care to all of our patients.
Your call will be answered by either Manor Surgery or Clinton Road Surgery. Either surgery will be able to assist you.
To limit exposure to the virus we will be phoning all patients to determine what kind of consultation is required. Our staff will need to take more information from you to pass on to the Doctor.
You may be asked to attend for an appointment at a different surgery than you would normally attend.
The Doctors with do an telephone consultation and if they need to see you, they will arrange for you to come in to the practice for a Face to Face consultation.
Many thanks for your understanding.
Advice for the NHS in England
We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:
1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
2. The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.
Up to date information can be found on http://www.nhs.uk/coronavirus. We expect the health service to be exceptionally busy in the coming days and weeks. If people have serious symptoms that they cannot manage at home they should use NHS111 online. They should only telephone NHS111 if they cannot go online.
How to avoid catching or spreading germs
There are things you can do to help stop viruses like coronavirus spreading:
Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
Put used tissues in the bin immediately
Wash you hands with soap and water often - use hand sanitiser gel if soap and water are not available
Try to avoid close contact with people who are unwell
Do not touch your eyes, nose or mouth if your hands are not clean
Let’s Talk About Dying!
Talking about the end of life can be very emotional, both for the person who is nearing the end of their life and for their friends and family. The benefits of talking about this include: feeling in control, having the relief of knowing that your wishes have been documented and that relatives will know what you want and won't have to worry about getting it wrong. There are many things that can be considered when talking about end of life planning such as; where you may want to be cared for in your final days i.e. at home with family or in hospital, whether you may or may not want to have resuscitation attempted. These are all things we can help you with at the surgery. A document called a TEP form can be completed documenting your wishes to help guide medical personnel when the time comes. If you or you are a lasting power of attorney for health and welfare for a loved one would like to discuss how we may be able to help you please contact the surgery and ask to talk to someone about this.
The following links will provide you with further information about this:
Information about planning for end of life: https://www.independentage.org/information/personal-life/difficult-conversations/talking-about-end-of-life-planning
Information about TEP forms:
New Computer System
Online services - We are currently working our way through patients with online access, we would like to thank you for your patients and would encourage you to continue using this email address in the meantime firstname.lastname@example.org
Each user will need to be re-validated individually by the practice; this is why the down time is so great.
We understand that these temporary changes will cause some disruption and we very much appreciate your patience and support.
The Clinton Road Surgery Team
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Heartlands Park Run
Why not start your way back to fitness with like minded people with our Local Park Run at Heartlands. 5k Run (or Walk) every saturday at 9am, or to get you started, why not volunteer to help with the event. This is aimed at all ages, shapes and sizes and is a way to start getting people together to get them moving, which can have multiple health benefits as well as get together with local people. Please see NHS Choices video on the Couch to 5K benefits to health.
If you would like to take part please register at http://www.parkrun.org.uk Remember to print out your barcode and bring it with you. for information on volunteering please email email@example.com
Park Run is working with the Royal College of General Practitioners to get patients and staff more active please follow this link for more information
(Site updated 21/09/2020)